FAQ

Should I become a registered user to shop?

Yes, you should. One of the perks of being a registered user is that you have instant access to more information about your order.

 

Why should I become a registered user?

Quick and easy checkout process since all of your info is already saved. Plus we will email you news about our latest styles, sales, and exclusive online offers. Click here to register now.

 

What are my payment options?

We accept bank transfer, Visa, Mastercard, and Paypal (in USD). If you want to pay using credit card, you can choose Midtrans. You will be taken to the Midtrans website for secure payment. Your cedit card information is never stored thus safe from fraud.

 

Do you have a size chart?

No. Each product has its own size guide. Hence, please take a good note at the size guide info listed on the product page of your desired product.

 

Can I add more items after I confirmed my order?

No, you can't. You will have to place a new order for the additional item/s. Contact us right away after placing new order if you want both orders to be sent in one package.

 

How do I change an order?

At this time, we cannot automatically process order changes. If you wish to change order you recently completed, please email us at contact@eloisetowear.com as soon as possible. We will make every effort to accomodate your request. However, please keep in mind that our system is designed to fulfill orders as quickly as possible. As a result, we cannot change an order once it has entered the shipping process.

 

Can I cancel my order?

You can cancel your order via email with subject line "CANCELLATION INQUIRY'. If you have made the payment, we can only issue credit towards your next purchase. If the order has been processed and shipped, cancellation is no longer possible.

 

What is the status of my order? How do I track my order?

Once you have placed an order, you can check on its status at anytime. To track your order, please sign in and check out your order history in your account. Once an order has shipped, you will receive a shipment confirmation email that will contain your tracking information.

 

The item I'm interested in is sold out, can I be put on the waiting list?

No, but you can get a notification instead when the product is back in stock or other buyers cancelled their order by entering your email address at the product page of the sold out item.

 

Why is my order cancelled?

Your order will be automatically cancelled if we haven't received your payment confirmation within the payment time limit, which is 2 days after confirming your order. We may also cancel your order or part of your order if the item is sold out and no longer available - in this circumstances, we will contact you via email to discuss the status of your order. In the event of partial order, we will ship the items in-stock and remove any items out of stock from your order, if applicable.

 

What should I do if I have paid my order and forget to send a confirmation?

In that case, please email us at contact@eloisetowear.com.

 

What is Eloise's return and exchange policy?

Please read our return and exchange policy at the bottom of the homepage screen, or simply click here.

 

Do you have a physical store where I can visit?

No, we don't. Currently we only sell our products on the website.